Deliver better service while reducing fraud.

EFC System

HOW EFC WORKS

Membership Levels

BRONZE  EFC  CERTIFICATE

Requirements:

Definition of the “ETHICAL-FRAUD POLICY” in the organization.

Incorporation of at least 30% of the good anti fraud practices recommended by «Ethical Fraud Certificate”. (On your customer panel «EFC» will indicate the pending actions as well as the current status.)

<1  year  as a partnership  whit  all the posible claims   solved, whitin the first 20 days.

SILVER EFC  CERTIFICATE

Requirements:

Complete compliance with own “ETHICAL-FRAUD POLICY”.

Incorporation of at least 50% of the good anti-fraud practices recommended by «ethical fraud certificate (On your customer panel «EFC» will indicate the pending actions as well as the current status.)

>1 year as a membership and    < 15 days  all the  claims  solved.

GOLD  EFC  CERTIFICATE

Requirements:

Deployment, knowledge and compliance of the «ETHICAL-FRAUD POLICY» for all employees.

Incorporation of at least 70% of the good anti-fraud practices recommended by «ethical fraud certificate (On your customer panel «EFC» will indicate the pending actions as well as the current status.)

>2 year as a  membership and    < 7 days  all the  claims  solved.

EFC SYSTEM

How EFC works

These levels will be revised annually. As a result, the organization can both go up of level and lower level.
EFC will supervise that all claim be resolved in a fair way for the stakeholder who has communicated it. In addition, this action by the company will be the basis for raising or downing between the different categories of the EFC Certificate.